i am free! i am light as a feather, unchained, and gloriously FREE from sprint pcs (where the "pcs" stands for "poor customer service" or maybe it's "piece of cellular $#!t").

anyway, i discontinued my service with them this summer, but they have continued to plague me with email notices for a final payment. being a responsible consumer, i went to their website (just following instructions from the email!), but couldn't log on (despite the fact the email said to!) because my account was no longer in service (ARE YOU KIDDING ME?).

as an alternative to online payment, i figured i'd just pop into a retail location and take care of the bill. so i popped in. and i popped in again. FIVE times i popped in and each time there was a minimum 20-30 minute wait just to speak to a customer service rep. it makes my blood pressure go up just to tell of it! somebody tell me why it is that i would want to WAIT 30 minutes to PAY money for a service i no longer have?

as a last resort, i actually wasted my new t-mobile minutes on hold with sprint pcs customer service. melissa helped me pay the bill and close out my account. she asked if there was anything else she could do for me and i was oh-so-tempted to tell her exactly what she could do. but i didn't. after all, it's certainly not melissa's fault that her employer is a PCS! as we were saying our goodbyes, she told me to please consider choosing sprint pcs again should i ever need cellular service.

melissa, it'll be a cold day...