Let's talk about the DT lane itself. Though they come in various shapes, lengths, and landscaping designs, here are a few driving rules that always hold true:
- The DT lane is not a "thru street". It is intended only for patrons of the store. Please do not use as a short-cut to Arby's.
- Under NO CIRCUMSTANCE is it ever advised to put your car in reverse once you have committed to the lane.
- When approaching the DT window, please aim your car slightly left of center. My arms cannot reach your window if you are in the middle. And I have long arms.
- Should you be involved in an accident in the DT lane, kindly move your car into the parking lot. I cannot conduct business if you remain parked in my lane.
- I am not an ATM, so please do not thrust your money at me if you are not even looking in my direction. Chances are I will leave your arm there to wilt until I feel like taking your money.
- If you are parked more than two feet from the window, it is appreciated if you make an effort to reach out and "meet me in the middle" (see above rules on DT Lane Driving). Not everyone is as tall as me and these long reaches out the window can be physically difficult for our shorter and/or pregnant employees.
- If you see me holding your drink or money out the window, kindly do not make me wait for an extended time in this position while you organize your center console or gather vehicle trash.
- I cannot hear your order through a closed or barely-cracked window.
- Nobody likes to be cold and/or wet. Please do not become irritable at me as if I am the cause of the rain coming through your window. After all, you did opt to go through the DT.
- When you arrive at my window, please turn your windshield wipers OFF. With every swipe, they swoosh water into my face. This is unpleasant.
- Should road conditions become icy near your home, chances are your neighborhood DT lane is icy as well. Do not be surprised at this. It is recommended that you make coffee at home on these mornings, though, should you venture out, I will be faithfully manning the DT window.
- Should you arrive at my SB and proceed to order two-dozen donuts and inform me of your free coupon, do not become upset when I gently inform you that you are NOT at Krispy Kreme. Do not argue with me that I am Krispy Kreme. Do not tell me that Krispy Kreme used to be in this location and must have "just moved" to the building next door. Do not become hostile and ask me why I don't have donuts. Do not become exceedingly agitated with me if I politely ask you if you would like a cup of coffee before you drive over to Krispy Kreme. And, WHATEVER YOU DO, don't put your car in reverse and slam on the gas (see above rules). You will back into the car behind you and further embarass yourself.
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7 comments:
What is the SB rule for a driver reluctant to be a pass thru for questions concerning menu items, substitutions, and order changes from other occupants in the car?
Haha! Well, let it be known that it can be very difficult to hear a passenger giving an order unless the passenger has good volume (usually enough to provide discomfort to driver). I recommend the driver go ahead and place order knowing that THOUSANDS before him have had even more complex and/or annoying orders that his passenger's. ;)
I must admit that I have backed up in a drive-thru before, only because we were towing our boat and it got stuck. Which may prompt you to add a new item to your list: Never tow unwieldy items through a drive-thru lane.
Wow. Such drama.
Can't wait for the next lesson!
More! More! More stories, please! This is like reading a good book. Lovin' the SB DT experiences from your literal window.
Kellie sent me over and I am so glad she did. I hadn't checked you our for awhile and was in need of entertainment. My oldest son is now a barista and it is pretty funny to hear some of the stories. I am going to send him over here to read your posts!
well said. how about this... What is the proper etiquette when using a drive-thru bank ATM? I was behind a person the other day who deposited several separate checks in a very leisurely manner (10 minutes or more!). How about using the inside ATMs and leave the drive-thrus for quick transactions!?!? Thanks.
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